Privacy Policy

Last updated: August 2026

Base Unit Ltd, trading as Base Window Cleaners (“Base”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quotation, book a service or otherwise deal with Base.

1. Who We Are

Base Unit Ltd
Trading as Base Window Cleaners

Hireco Park
Long Mile Road
Dublin 12
D12 EPY6
Ireland

Email: team@basewindowcleaners.com
Phone: 01 598 4227
Company Registration No.: 695324
VAT No.: 3763900BH

Base Unit Ltd is the data controller responsible for the personal information described in this Privacy Policy.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Address and Eircode

  • Email address

  • Telephone number

  • Details of the service you are interested in

  • Property or job information you provide to us

  • Photographs, videos or other information supplied in connection with a quotation or service

  • Communications between you and Base

  • Booking, quotation, invoice and payment-related information

  • Website activity information, including IP address, approximate location, referrer, device/browser information and pages visited.

  • Information submitted through website forms, Jobber forms, Google lead forms or other enquiry methods

We only collect information that is reasonably necessary for the purpose for which it is being used.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries

  • Prepare and provide quotations

  • Arrange and provide services

  • Manage appointments and customer accounts

  • Contact you regarding scheduled or completed work

  • Issue invoices and process payments

  • Maintain customer and business records

  • Provide customer support

  • Follow up on completed services

  • Request customer feedback or reviews

  • Improve our website and services

  • Measure website and advertising performance

  • Comply with our legal, tax, accounting and regulatory obligations

  • Protect our business and prevent fraud or misuse

4. Our Legal Basis for Processing

Depending on the circumstances, we process personal information because:

  • It is necessary to take steps at your request before entering into a contract

  • It is necessary to perform a contract with you

  • We have a legitimate business interest in operating and improving our services

  • We are required to comply with a legal obligation

  • You have provided consent where consent is required

Where we rely on consent, you may withdraw that consent at any time.

5. Service Providers

We use trusted third-party providers to operate parts of our business and website.

These may include services such as:

  • Squarespace for website hosting and operation

  • Jobber for customer relationship management, quotations and service administration

  • Google services, including advertising and analytics

  • NiceJob for customer reviews and reputation management

  • Email, communications and cloud-storage providers

  • Payment-processing providers where applicable

  • Professional advisers such as accountants where required

These providers may process information on our behalf only where necessary to provide their services or fulfil their own legal obligations.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies.

Information about the cookies we use, their purposes and how you can control them is available in our separate Cookie Policy.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and satisfying legal, accounting, tax and regulatory requirements.

Retention periods may vary depending on the type of information and our legal obligations.

8. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

9. Your Data Protection Rights

Subject to applicable data-protection law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of information in certain circumstances

  • Request restriction of processing

  • Object to certain processing

  • Receive certain information in a portable format

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Data Protection Commission

The DPC confirms these rights under the GDPR, although individual rights can depend on the circumstances and lawful basis involved.

To exercise your rights or ask a privacy question, contact:

team@basewindowcleaners.com

You also have the right to contact the Data Protection Commission of Ireland regarding concerns about how your personal data is handled.

10. Links to Other Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of third-party websites. You should review their privacy information when visiting those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this website with the date it was last updated.